Create a clear refund policy that builds trust and protects your business
Use this free template to quickly outline your refund terms, reduce customer confusion, and handle returns or cancellations with confidence.
What’s inside?
A professional, ready-to-edit refund policy template tailored for small businesses
Step-by-step guidance on how to customize it for your products, services, and payment methods
Tips for setting fair refund timelines and communication best practices
Why do businesses need a refund policy?
Refunds can sometimes feel like a setback, but they’re actually a powerful way to protect your business in the long run. A clear, well-structured refund policy helps you set customer expectations, prevent misunderstandings, and resolve issues before they turn into chargebacks or complaints.
A refund policy helps you:
Build transparency and trust with customers
Streamline your customer service and dispute resolution process
Stay compliant with payment processor and legal requirements
Protect your revenue and reputation when issues arise
After downloading the Refund Policy Template, explore the related resources below.
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